Privacy policy
Last updated: May 4, 2026
Feltier operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
We collect personal information that identifies or can reasonably be linked to you. This may include:
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Contact details: name, email address, phone number, billing and shipping address
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Order information: products viewed, added to cart, purchased, returned, or canceled
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Payment information: billing details and transaction data (payments are processed securely by third-party processors; we do not store full card details)
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Account information: login credentials, preferences, and settings
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Communications: messages you send to us (e.g. support inquiries)
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Device and technical data: IP address, browser type, device type, cookies, and usage data
HOW WE COLLECT INFORMATION
We collect personal information:
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Directly from you when you place orders, contact us, or use the Services
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Automatically through cookies, tracking technologies, and server logs
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From service providers such as Shopify and payment processors (e.g. Stripe)
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From third-party partners such as analytics or advertising providers
HOW WE USE YOUR INFORMATION
We use your personal information to:
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Process and fulfill orders, including shipping and delivery
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Communicate with you about your orders or inquiries
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Provide customer support
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Improve and optimize our Services
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Detect and prevent fraud or unauthorized activity
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Send marketing communications (you can opt out at any time)
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Comply with legal obligations
Due to our fulfillment model, your information may be shared with suppliers and logistics partners strictly for order fulfillment.
HOW WE SHARE YOUR INFORMATION
We may share your personal information with:
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Shopify (store infrastructure and hosting)
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Payment processors such as Stripe (secure payment handling)
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Suppliers, warehouses, and shipping partners (order fulfillment and delivery)
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Service providers (analytics, email services, fraud prevention)
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Legal authorities when required by law
These parties are only given the information necessary to perform their functions.
PAYMENT PROCESSING
All payments are processed by third-party providers such as Stripe. We do not store full payment card details on our servers. Payment processors handle your payment data in accordance with their own privacy policies.
COOKIES AND TRACKING
We use cookies and similar technologies to:
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Operate and improve the website
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Remember user preferences
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Analyze traffic and usage
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Provide marketing and advertising
You can control cookies through your browser settings.
INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries outside your own, including the United States and other jurisdictions where our service providers operate.
DATA RETENTION
We retain your personal information only as long as necessary to:
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Fulfill orders and provide Services
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Comply with legal obligations
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Resolve disputes and enforce agreements
YOUR RIGHTS
Depending on your location, you may have rights including:
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Access to your personal information
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Correction of inaccurate data
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Deletion of your data
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Data portability
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Opt-out of marketing communications
To exercise your rights, contact us at the email below.
SECURITY
We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
CHILDREN’S PRIVACY
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content.
CHANGES TO THIS POLICY
We may update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last updated” date.
CONTACT
If you have any questions or requests regarding this Privacy Policy, contact us at: