Refund policy

RETURN & REFUND POLICY

Last updated: May 4, 2026

Thank you for shopping with Feltier. Due to the nature of our fulfillment model, all products are made to order and shipped directly from third-party suppliers. Please read this policy carefully before placing an order.

NO RETURNS OR EXCHANGES (CUSTOMER ERROR)

We do not accept returns or exchanges in the following cases:

  • You ordered the wrong size, color, or variant

  • You changed your mind after placing the order

  • You no longer want the item

All products are produced and fulfilled on demand, so once an order is placed, it cannot be modified or canceled.

We strongly recommend reviewing all order details carefully before completing your purchase.

ELIGIBLE REFUNDS OR REPLACEMENTS

We may offer a refund or replacement if your order has a verified issue.

Eligible cases include:

  • The product arrived damaged

  • The product has a clear manufacturing defect

  • The item received is incorrect (wrong item sent)

CLAIM REQUIREMENTS

To submit a claim, you must:

  • Contact us within 30 days of confirmed delivery

  • Provide clear photo or video evidence showing the issue

  • Include your order number

If multiple items are affected, you must provide evidence showing all affected items together.

We reserve the right to evaluate all claims and determine whether a refund, replacement, or no action is appropriate.

LOST OR MISSING PACKAGES

If your package appears lost:

  1. Confirm your shipping address was entered correctly

  2. Check with your local carrier or post office

If the package cannot be located, you must contact us within:

  • 7 days after 30 days from shipment (for U.S. orders)

  • 7 days after 45 days from shipment (for international orders)

Claims submitted outside these timeframes may not be accepted.

INCORRECT SHIPPING ADDRESS

If an order is returned due to an incorrect or incomplete address provided by you:

  • We may offer reshipment at your expense

  • Or provide a partial refund at our discretion

NON-REFUNDABLE SITUATIONS

The following are not considered valid reasons for refunds or replacements:

  • Incorrect size or color selected by the customer

  • Minor variations in print placement (within industry tolerance)

  • Slight color differences due to screen settings or lighting

  • Size deviations within standard manufacturing tolerance (up to ~1 inch)

  • Issues caused by low-quality or incorrect design files (if applicable)

GENERAL CONDITIONS

  • We do not guarantee delivery times and are not responsible for carrier delays

  • All items may be shipped separately depending on supplier logistics

  • Refunds, if approved, will be issued to the original payment method

We reserve the right to deny any claim that does not meet the conditions outlined in this policy.

CONTACT

If you believe your order qualifies, contact us with your order number and evidence:

feltier.management@gmail.com